Shipping Protection Terms

Shipping Protection is an optional add-on sold by Forged Racing. It is not insurance, it is not underwritten by any insurer, and it is not a warranty. It only covers the two situations listed below. By adding it to your cart, you agree to these terms.

Price

The fee is 5% of your cart subtotal (before shipping and taxes), rounded up to the next $0.50, with a maximum of $100. It is shown in your cart before you check out.

What is covered

  1. Lost in transit. The carrier's tracking never shows your package as delivered to the shipping address on your order, and the carrier confirms it is lost, or tracking shows no movement for 10 business days.
  2. Damaged in transit. An item arrives physically damaged because of shipping, shown by photos of the item and the outer packaging.

Coverage applies to every tracked package in the protected order, including items that ship separately from our parts partners. Anything shipped by USPS First Class Mail is not covered.

What is not covered

  • Any package that tracking shows as delivered, including delivery to a porch, mailbox, front desk, mail room, parcel locker or neighbor. Packages that go missing or are stolen after the carrier marks them delivered are not covered.
  • Anything shipped by USPS First Class Mail (no tracking), even when the rest of the order is protected. Shipping Protection cannot be added to sticker-only orders.
  • Packages sent to an incorrect or incomplete address entered at checkout, or forwarded, refused, unclaimed or returned to sender.
  • Shipping delays, including carrier, weather, holiday and customs delays.
  • Customs holds, seizures, duties and import taxes.
  • Damage caused by installation, use, crashes, modification or improper torque, or any damage that happens after delivery.
  • Fitment problems, change of mind or returns. Shipping Protection does not change our refund policy, and final-sale items stay final sale.

How to file a claim

Email support@forged-racing.com with your order number.

  • Lost package: contact us within 30 days of the ship date shown in your shipping confirmation email.
  • Damaged item: contact us within 48 hours of delivery with photos of the damaged item, the outer box and the shipping label. Keep the item and all packaging until your claim is closed.

We may open an investigation with the carrier and wait for its result before approving a claim. Claims filed after these deadlines, or without the requested photos and information, may be declined.

What you get

For an approved claim, you choose one of these for the affected items:

  • a replacement of the same item, shipped at no charge, or
  • a refund of the price you paid for the affected items.

If the item is out of stock, we will refund it or ship it when it is back in stock, whichever you prefer. One claim is allowed per order.

Fees and cancellations

The Shipping Protection fee is refunded if your order is canceled before it ships. Once your order ships, the fee is non-refundable, including when a claim is approved.

Fraud

We may decline claims that are incomplete, inconsistent with carrier tracking, or that we reasonably believe are fraudulent, and we may refuse Shipping Protection on future orders for accounts with repeated claims.

These terms do not limit your rights for defective or incorrectly supplied items. Questions? Contact us at support@forged-racing.com or (877) 814-0250.